TURIZMDA MEHMONDO’STLIKNING MADANIY ASPEKTLARI CULTURAL ASPECTS OF HOSPITALITY IN TOURISM
Keywords:
turizm, mehmondoʻstlik, madaniyatlararo farqlar, xizmat sifati, sayyohlik tajribasi, milliy qadriyatlar.Abstract
Mazkur maqolada turizmda mehmondoʻstlik tushunchasining madaniy asoslari o‘rganiladi. Turli xalqlarning mehmondoʻstlik anʼanalari, ularning xizmat ko‘rsatish uslublariga taʼsiri, sayyohlarning kutgan xizmat darajasi va madaniyatlararo farqlar asosida turistlar tajribasiga ta’siri tahlil qilinadi. Mehmondoʻstlik madaniyati turizmda raqobatbardoshlik va mijozlarni jalb etishda muhim omil sifatida baholanadi.
Downloads
References
Earley, P. C., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Stanford University Press
Lashley, C., & Morrison, A. (2000). In search of hospitality: Theoretical perspectives and debates. Butterworth-Heinemann.
Pizam, A., & Ellis, T. (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management, 11(7), 326–339. https://doi.org/10.1108/09596119910293231
Reisinger, Y., & Turner, L. (2003). Cross-cultural behaviour in tourism: Concepts and analysis. Butterworth-Heinemann.
Xudoyberganova, Z. (2021). O‘zbek mehmondo‘stlik qadriyatlari va turizm xizmatlarida ularning namoyon bo‘lishi. Turizm va Madaniy Meros, (2), 87–92.
Yoqubjanova, H. (2023). Mehmondo‘stlik madaniyatining turizmga ta’siri. Iqtisodiyot va Ta’lim, 2(56), 101–105. Retrieved from https://iqtisodiyot.tsue.uz/sites/default/files/maqolalar/18_Yoqubjonova.pdf
Uzbekistan Committee for Tourism Development. (2022). Tourism and hospitality sector development strategy 2022–2026. Tashkent: Government Press.
