THE DEVELOPMENT OF MARKETING STRATEGY ON THE SERVICE-BASED COMPANIES IN UZBEKISTAN
Keywords:
SMEs, marketing mix, strategy, business growth, service industry, Uzbekistan.Abstract
This study examines into the development of a marketing strategy structure exclusively for small and medium-sized businesses (SMEs) in Uzbekistan. In today's intensely competitive business world, SMEs face numerous challenges in building brand awareness, attracting clients, and optimizing financial results. To overcome these obstacles and continue growth, SMEs can use the extended marketing mix method, which includes product, price, venue, promotion, people, process, and physical proof. This study used a combination of descriptive and exploratory research strategies, with both quantitative and qualitative data collection methods. A survey was conducted to analyze entrepreneurs' perceptions on the application of marketing mix strategies in SMEs. Subsequently, interviews with successful businessmen in the service business were conducted to reinforce our findings.
The study used regression analysis with STATA software to investigate the impact of the relationship between marketing mix variables on the development of SMEs. The findings highlighted the importance of combining marketing mix elements for SMEs to strengthen their marketing efforts, develop brand loyalty, and gain a competitive advantage. This study improves understanding of marketing tactics for small and medium-sized enterprises in emerging economies such as Uzbekistan, and it provides useful insights for policymakers and entrepreneurs interested in fostering the growth of SMEs in the economy.
Downloads
References
Achumba, I. C. (2010). Strategic marketing management in the 21st century. New York: Mac-Williams and Capital Publishers Inc.
Adewale, A. G., Adesola M. A., & Oyewale I., (2013). Impact of Marketing Strategy on Business Performance A Study of Selected Small and Medium Enterprises (Smes) In Oluyole Loca l Government, Ibadan, Nigeria. IOSR Journal of Business and Management, 11 (4), 59-66
Ardjouman, D., & Asma, B. (2015). Marketing management strategies affecting performance of small and medium enterprises (SMEs) in Cote d'Ivoire. International Journal of Business and Social Science, 6(4).
Armstrong, G., Kotler, P. and Opresnik, M.O. (2019) Marketing. Harlow, United Kingdom: Pearson Education, Limited.
Avasilicai, S. (2009). Entrepreneurship: applied research. Cluj-Napoca: Tedosco, 123-145.
Azra, S. A. F., & Salfiya Ummah, M. A. C. (2019). Impact of entrepreneurs’ behaviour on growth of small and medium enterprises (SMEs): special reference to Udunuwara Division.
Bowersox, D. J., & Closs, D. J. (1996). Logistical management: the integrated supply chain process.
Caesar, A. E., Maayir, G., Osei-Agyemang, A., & Anaba, O. A. (2017). Marketing mix practices in the development of small and medium enterprises in the Bolgatanga Municipality, Ghana. International Journal of Management Sciences and Business Research, 6(12), 90-102.
Chan, L. K., Lakonishok, J., & Sougiannis, T. (2001). The stock market valuation of research and development expenditures. The Journal of finance, 56(6), 2431-2456.
David, P., & Kochhar, R. (1996). Barriers to effective corporate governance by institutional investors: Implications for theory and practice. European Management Journal, 14(5), 457-466.
Dell, R.B., Holleran, S. and Ramakrishnan, R., 2002. Sample size determination. ILAR journal, 43(4), pp.207-213.
Dildora Tadjibayeva. (2019). Small and medium-sized enterprise finance in Uzbekistan: challenges and opportunities.
Dobbs, M., & Hamilton, R. T. (2007). Small business growth: recent evidence and new directions. International journal of entrepreneurial behavior & research, 13(5), 296-322.
Hill, C. W., Schilling, M. A., & Jones, G. R. (2020). Strategic management: an integrated approach: theory and cases. Cengage Learning..
Ibragimova, M. (2018).The UZBEC model of economic development and the importance of private entrepreneurship and small business for the economy of Uzbekistan’, Общество и экономика, (7), pp. 33–38.
Jasra, J., Hunjra, A. I., Rehman, A. U., Azam, R. I., & Khan, M. A. (2011). Determinants of business success of small and medium enterprises. International Journal of Business and Social Science, 2(20).
Karadag, H. (2015). Financial management challenges in small and medium-sized enterprises: A strategic management approach. EMAJ: Emerging Markets Journal, 5(1), 26-40.
Kenu, A. Z. (2019). Effect of marketing mix strategy on performance of SMEs evidence from selected manufacturing enterprises in Southern region, Ethiopia. International journal of science and research (IJSR), 8(12), 1129-1133.
Khalique, M., Isa, A. H. B. M., & Nassir Shaari, J. A. (2011). Challenges for Pakistani SMEs in a knowledge-based economy. Indus Journal of Management & Social Sciences, 5(2).
Khan, M. W. J., & Khalique, M. (2014). An overview of small and medium enterprises in Malaysia and Pakistan: past, present and future scenario. Business and Management Horizons, 2(2), 38-49.
Khan, N. R., Awang, M., & Zulkifi, C. M. (2013). Small and medium enterprises and human resources practices in Pakistan. International Journal of Asian Social Science, 3(2), 460-471.
Kotler, P., & Keller, K. L. (2016). A framework for marketing management. Prentice Hall.
Philip, K., Armstrong, G., & Opresnik, M. O. (2018). Principles of marketing. Pearson Education.
Lee, N. R., & Kotler, P. (2011). Social marketing: Influencing behaviors for good. SAGE publications.
MAGENDZO, A. (2022) The Entrepreneurship Ecosystem in Uzbekistan - IFIT.
Main, K. (2023) Small business statistics of 2023, Forbes.
Martín‐Consuegra, D., Molina, A., & Esteban, A. (2007). An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector. Journal of Product & Brand Management, 16(7), 459-468.
Mbuyisa, B., & Leonard, A. (2017). The role of ICT use in SMEs towards poverty reduction: A systematic literature review. Journal of International Development, 29(2), 159-197.
McColl, J., & Moore, C. (2011). An exploration of fashion retailer own brand strategies. Journal of Fashion Marketing and Management: An International Journal, 15(1), 91-107.
Mohammad, A. A. F. (2012). Sizing up Malaysia’s manufacturing SMEs-definitional implications. Journal of Statistical Modeling and Analytics, 3(1), 37-45.
Al Muala, A. (2012). Assessing the relationship between marketing mix and loyalty through tourists satisfaction in Jordan curative tourism. American academic & scholarly research journal, 4(2), 7-23.
Munusamy, J., & Wong, C. H. (2008). Relationship between marketing mix strategy and consumer motive: an empirical study in major Tesco stores. Unitar e-journal, 4(2), 41-56.
Mustapha, B. (2017). Effects of Marketing Mix Strategy on Performance of Small Scale Businesses in Maiduguri Metropolitan, Borno State Nigeria. Journal of Marketing and Consumer Research, 31(2), 1-6.
Mustsikiwa, M. A. (2012). The effectiveness of marketing mix strategies on competitiveness: A case of food micro and small enterprises in Masvingo, Zimbabwe. International Journal of Management and Information Technoogy, 2(2).
Nthenge, Daniel M. A survey of marketing practices adopted by smes. Diss. 2009.
Owomoyela S. K., Oyeniyi K. O., and Ola O. S., (2013). Investigating the impact of marketing mix elements on consumer loyalty: An empirical study on Nigerian Breweries Plc. Interdisciplinary Journal of Contemporary Research in Business, 4 (11), 485 – 496.
Padulosi, S., Mal, B., Ravi, S. B., Gowda, J., Gowda, K. T. K., Shanthakumar, G., ... & Dutta, M. (2009). Food security and climate change: role of plant genetic resources of minor millets. Indian Journal of Plant Genetic Resources, 22(01), 1-16.
Porter, M. E. (1980). Competitive Strategy: Techniques for Analyzing Industries and Competitors. Free Press.
Rajh, E., & Ozretić Došen, Đ. (2009). The effects of marketing mix elements on service brand equity. Economic research-Ekonomska istraživanja, 22(4), 69-83.
Saunders, M., Lewis, P., & Thornhill, A. (2003). Research methods forbusiness students. Essex: Prentice Hall: Financial Times.
Sheetal, S., & Kumar, R. (2012). Marketing strategies of small and medium enterprises: A sample survey. International Journal of Management Sciences, 1(2), 60-71.
Syed, A. A. S. G., Ahmadani, M. M., Shaikh, N., and Shaikh, F. M. (2012). Impact analysis of SMEs sector in economic development of Pakistan: a case of Sindh. Journal of Asian Business Strategy, 2(2), 44-53.
UzDaily, (2021). The share of small businesses in GDP of Uzbekistan was 53.9% in 2020, UzDaily.uz.
Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustained competitive advantage. Journal of Marketing, 69(1), 80–94.
Yang, Y., & Green, S. B. (2011). Coefficient alpha: A reliability coefficient for the 21st century?. Journal of psychoeducational assessment, 29(4), 377-392.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: A means-end modeland synthesis of evidence. Journal of Marketing, 52 (3), 2–22.
Mansurdzhanovna, Z. M. (2018). Peculiarities of formation of marketing strategy in the sphere of services of the Republic of Uzbekistan. Вестник Российского университета дружбы народов. Серия: Экономика, 26(2), 186-195..