NECESSARY FACTORS FOR DIGITALIZATION IN THE INNOVATIVE DEVELOPMENT OF HOUSING AND COMMUNAL SERVICES

Abstract

The thesis examines the key factors necessary for ensuring effective digitalization in the innovative development of housing and communal services. In the context of growing urbanization and increasing demand for high-quality public utilities, the integration of digital technologies has become a strategic requirement. The study analyzes the technological, organizational, institutional, and socio-economic conditions that determine the success of digital transformation in the sector. Special attention is given to smart metering systems, automated service management platforms, energy-efficient monitoring tools, and data-driven decision-making mechanisms. The research highlights the importance of strengthening ICT infrastructure, enhancing digital competencies among employees, and improving regulatory frameworks to support innovation. The findings demonstrate that a systematic approach to digitalization contributes to improved service quality, resource efficiency, transparency, and customer satisfaction in housing and communal services.